Terms & Conditions of SailerClinic AG

1. Scope

These Terms & Conditions apply to all services provided by SailerClinic AG (hereinafter “SailerClinic”) to its patients (hereinafter “patient” or “patients”) in connection with medical examinations, consultations, treatments and surgical procedures. SailerClinic and the patient are hereinafter jointly referred to as “the parties”.

These Terms & Conditions are deemed accepted once the patient accepts the offer. Within an ongoing business relationship, these Terms & Conditions shall continue to apply even if they are not expressly referenced again for a subsequent service. Any terms and conditions of patients are excluded. Any agreements deviating from these Terms & Conditions shall only be valid if agreed in writing between the parties.

SailerClinic also provides services that are subject to specific regulatory requirements. Where mandatory legal provisions apply, such provisions shall prevail over these Terms & Conditions.

2. Provider

The provider of the services is:

SailerClinic AG
Heuelstrasse 28
8032 Zurich
Switzerland

Telephone: +41 43 555 80 90
Email: info@SailerClinic.com
UID: CHE-112.997.643

The competent supervisory authority is the Health Directorate of the Canton of Zurich.

The medically responsible physician is:
Martin Lanzer
PD Dr. Dr. med. Dr. med. dent., eMBA
Specialist in Oral and Maxillofacial Surgery
CEO, Clinic Director and Medical Director

The responsible physician is registered in MedReg and is a member of a medical association.

3. Services

SailerClinic provides, in particular, the following services:

• initial consultations and consultation appointments
• medical examinations and diagnostic assessments
• imaging
• consultation and treatment planning
• surgical procedures
• conservative treatments
• aftercare and follow-up checks

SailerClinic’s services are provided on the basis of a service mandate.

Services are provided based on professional medical indication. All services are provided only after prior medical consultation or advice. No service can be booked directly via the website as a final standalone service without prior consultation.

Services may also be provided without a physician referral where medically permissible and organisationally feasible.

For minor patients (under 18 years of age), treatment is provided with the consent of the person holding parental authority. The capacity of minors to consent is governed by the applicable statutory provisions; minors capable of judgement may consent to their own treatment if such treatment is in their best interests.

For patients lacking capacity, representation is governed by the applicable statutory provisions. SailerClinic may request a written power of attorney or other suitable evidence.

4. Information and Consent

Medical information is provided verbally and in a manner appropriate to the situation. In particular, it covers the purpose, type, procedure, risks and alternatives of the planned examination or treatment.

Separate information is provided before surgical procedures. Written informed consent is required for surgical procedures. Written information is generally provided at least 24 hours before the procedure, unless medical reasons or special circumstances justify a shorter period.

Merely attending an appointment does not constitute consent to procedures requiring prior information.

Consent may be withdrawn at any time. In the event of withdrawal, any examination or treatment already commenced shall be discontinued, provided this is medically justifiable.

5. Course of Treatment

The usual course of treatment includes in particular:

• initial consultation
• examination
• necessary imaging
• diagnosis
• treatment proposal
• where applicable, surgical or conservative treatment
• aftercare

6. Duties to Cooperate

Patients must inform SailerClinic in good time of any relevant circumstances that are or may be material to the provision of services. This includes, in particular, information regarding health conditions, prior treatments, medication, allergies and existing insurance arrangements, where relevant to treatment or billing.

Patients must follow medical instructions to the best of their knowledge, in particular in connection with preparation for procedures and aftercare.

7. Appointments, Rescheduling and Cancellations

Appointments may be arranged or requested online, by telephone or by email.

In the event of short-notice cancellations less than 24 hours before the appointment, or unexcused failure to attend, SailerClinic may charge a cancellation fee or invoice the consultation, to the extent legally permissible and insofar as the costs are not covered by an insurer.

SailerClinic may cancel or postpone appointments for the following reasons: medical emergencies, illness-related staff absences, technical failures, scheduling conflicts, official orders or other important organisational or medical reasons.

If SailerClinic cancels or postpones an appointment, there is no entitlement to performance at the originally scheduled time. However, SailerClinic will endeavour to provide a timely alternative solution.

8. Prices and Billing

8.1 General

Prices are communicated during the consultation or in accordance with the applicable tariffs. On request, patients can receive a non-binding cost estimate before any service is provided.

All prices are in Swiss francs (CHF) and exclude any value-added tax that may apply by law.

Where services are covered by mandatory health insurance (OKP) and the legal requirements are met, billing follows the applicable OKP tariffs (in particular TARDOC for outpatient medical services, effective 1 January 2024; DRG/ST Reha for any inpatient components). Tariff changes take effect as soon as they are enacted by the Federal Council or the responsible tariff partners.

In principle, all services are billable through mandatory insurance, provided the patient holds compulsory Swiss health insurance. For international patients without Swiss health insurance, services are treated as self-pay unless cost coverage is provided through another arrangement (e.g. an EU/EFTA social security agreement or international insurance).

Certain examinations (in particular inpatient PSG and MSLT) may require prior approval of cost coverage from the health insurer. For services that are not medically urgent and require such approval, treatment will only proceed once approval has been received. For medically urgent services, treatment is carried out regardless.

Invoices are issued after the service has been completed or after payment has been received from the health insurer. For self-pay patients, invoices are issued no later than 30 days after the service is provided.

Invoices are due for payment within 30 days of the invoice date..

8.2 Self-Pay Patients

Self-pay patients can receive a non-binding cost estimate on request before the examination.

A separate fee or tariff system may apply to self-pay patients (private fees as set by the cantonal medical association, or an individual agreement). This will be communicated before the service is provided.

Cashless payment methods are accepted (cards, TWINT, bank transfer). Cash payment is possible upon explicit request.

SailerClinic is entitled to request advance payments (prepayments for services still to be provided, or payments for partial services already rendered). These do not bear interest.

For the purpose of asserting claims arising from the engagement, the responsible physicians are released from professional confidentiality.

9. Deposits, Cancellations, and Refunds

9.1 Consultations and Advisory Appointments

Online consultations via Microsoft Teams and in-person advisory appointments must be cancelled or rescheduled no later than 24 hours before the agreed time. For cancellations or changes made on shorter notice, as well as for no-shows without a valid reason, SailerClinic may charge a cancellation fee or bill for the consultation, to the extent permitted by law and provided the costs are not covered by an insurer. Payments already made will not be refunded.

9.2 Surgical Procedures

To secure a binding reservation for a surgery date, a deposit of 10% of the estimated treatment cost is required. The surgery date is only considered firmly reserved once SailerClinic has received this deposit.
The deposit covers the reservation of the necessary surgical capacity, infrastructure, and staffing resources at SailerClinic.
The remaining balance of the treatment cost must be paid in full no later than two weeks before the surgery date. If the balance is not paid on time, SailerClinic reserves the right to cancel the reserved surgery date; in that case, the deposit will be handled according to the provisions set out below.

9.3 Rescheduling and Cancellation of Surgical Procedures

The following rules apply to rescheduling or cancelling surgical procedures:

• If the procedure is cancelled or rescheduled more than 14 days in advance, the deposit will be refunded in full, provided no alternative arrangement is made. At the patient’s request, the deposit may instead be applied to a replacement appointment.
• If the procedure is cancelled or rescheduled less than 14 days in advance, the deposit will be retained, as the reserved surgical slot generally cannot be filled by another patient at such short notice.
• In the case of rescheduling or cancellation due to illness, the deposit will be refunded or applied to a replacement appointment upon presentation of a medical certificate.

10. Third-Party Services and Partner Companies

SailerClinic is entitled to involve third parties in the provision of its services. These include, in particular, laboratories, anaesthesia providers and other professionals or institutions involved in the treatment.

The contractual terms and conditions of the respective third parties shall apply insofar as their services are provided or billed directly between the patient and the third-party provider.

11. Liability

SailerClinic’s liability is governed by the applicable statutory provisions.

To the extent permitted by law, liability for slight negligence, indirect damages and consequential or third-party damages is excluded.

Technical equipment is subject to regular inspections. In the event of technical malfunctions, SailerClinic shall be liable within the scope of the applicable statutory provisions.

12. Insurance

SailerClinic holds professional liability insurance. Details of the insurance coverage can be provided on request..

13. Treatment Results and Revisions

Medical and aesthetic treatment results cannot be guaranteed without limitation, as they depend on individual physical conditions and healing processes.

If a patient is dissatisfied with the treatment result, SailerClinic may, at its own professional discretion, offer revision or corrective treatment against a contribution to costs.

In the event of complications, medically indicated follow-up treatment remains required. Any contribution to costs by the patient remains reserved insofar as legally permissible and communicated in advance.

14. Data Protection and Professional Confidentiality

The processing of personal data is carried out in accordance with the applicable data protection laws. Full data protection information is set out in SailerClinic’s separate Privacy Policy.

Medical professional secrecy and confidentiality obligations apply.

15. Patient Rights

Patients have, in particular, the following rights:

• The right to self-determination and informed consent
• The right to access their own medical records
• The right to have inaccurate data corrected
• The right to refuse or discontinue treatment at any time
• The right to referral and a second opinion

16. Image Material

Before-and-after images or other image material may only be used for advertising or documentation purposes if separate, explicit consent has been obtained beforehand from the person concerned. Such consent may be withdrawn at any time with effect for the future, unless mandatory statutory retention obligations prevent this.

17. Complaints

Complaints must be addressed to the management of SailerClinic AG. SailerClinic will endeavour to resolve complaints appropriately and amicably within a reasonable period.

18. Discontinuation of Treatment and End of Therapy

Patients may discontinue treatment or terminate the treatment relationship at any time without giving reasons. Any remuneration claims already accrued as well as medically necessary instructions for a safe discontinuation or transition of treatment remain reserved.

SailerClinic may terminate treatment for important reasons, in particular in the event of a persistent breach of duties to cooperate by the patient, a lack of trust, or the medical unreasonableness of continuing treatment. In such a case, appropriate onward care will be supported to the extent required and possible.

19. Applicable Law and Place of Jurisdiction

Swiss law shall apply exclusively, excluding any conflict-of-law provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction for disputes arising from this contract shall be Zurich, unless a mandatory statutory place of jurisdiction takes precedence.

20. Amendments to These Terms & Conditions

The version of these Terms & Conditions valid at the time the contract is concluded shall apply. The current version is available at any time upon request.

Patients in ongoing treatment relationships will be informed of amendments to these Terms & Conditions in an appropriate manner.

21. Final Provisions

Should individual provisions of these Terms & Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a legally permissible provision that comes as close as possible to the economic intent of the invalid provision.

Version: April 2026